Have a question? Take a look at our commonly asked questions. If you can't find an answer, please get in touch with the team via email on [email protected].
A Magic Link is a passwordless account authentication method that involves a unique login link being sent to your authorised email address.
How do I use it?
Select "Login Via Magic Link" from the login screen.
Enter your Email Address
Check your Inbox for a Magic Link*
Click the link in the email to access your account.
Note, this is separate to the 'Forgot password' prompt, which will help you reset your password.
See below for a video that outlines how you can access your account.
When Allocations are Open
You can make an allocation request on any deal with an Allocations Open Status. Doing so is easy, simply by following these steps:
Open a Deal Memo that is still open, on the right-hand side of the page there is a panel where you can request an allocation.
Select the investment entity you'd like to invest from the right-hand side of the page (you may need to scroll down on smaller screens)
Enter the value of the allocation request (in deal currency)
Complete the Terms and Conflict & US persons check
You will receive an email notification.
When Allocations are Closed
You are still able to make an allocation request when a deal states that allocations are closed, however, your request will be treated as an oversubscription. TEN13 cannot guarantee any allocation for investors who submit while allocations are closed. If we are unable to provide you with an allocation for the round, the TEN13 investor relations team will notify you via email.
For more details about how to submit an allocation request, please see the video below.
From October 12th, TEN13 will deliver Deal Memos via the secure TEN13 Hub. You will be notified that a new deal is available by receiving an executive summary of the deal in your inbox.
Key changes to Deal Memos:
· An Executive Summary email will notify you when a new deal is launched and will contain high-level details about the investment in addition to a link to the full deal memo, available via the Hub.
· Deal memos are secured and require your login into the Hub to access.
· Allocation requests for one or more entities are easily submitted via the Request allocation interface which is found on a panel to the right of the deal memo.
For more details, please watch this video below.
You can find Current and Historical Deal memos under the active deals page. To navigate there, simply click "Active Deals" from the left-hand menu. Active Deals Deals that are currently "Allocations Open" or "Allocations Closed" will be visible under this section. These deals are currently active and still accepting allocation requests.
Historical Deals Deals that are no longer accepting allocation requests are still available to review so long as you make an allocation request. If you did not participate in the deal, you will lose access to the deal memo.
You can watch our helpful video about how to navigate to a deal memo.
Only investments where you have received a Notice of Completion will be displayed in your Portfolio in the Hub.
Sometimes there can be a delay between when we call capital, and when the deal gets finalised with the portfolio company.
You can still navigate to Active Deals to view the status of recent deals and access the Deal Memo and your Allocation Request.
If you believe there may be an error with one of your investments, please contact the TEN13 Crew via email at [email protected].
You can view your TEN13 Portfolio by clicking "Portfolio" on the left navigation bar.
Please see the video for more details.
Yes we do, you can learn about the capabilities of the TEN13 Hub by watching the video below.